Help & Support

Talk to a human

Phone · 24/7

+263 242 123 456

Harare landline. Toll-free from EcoCash and Telecel where supported.

+263 772 000 000

Fastest way to reach us during a trip — share location, photos, anything.

hello@kose.africa

For account, billing, partnerships and press. Replies within 24 hours.

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Average response time: under 30 seconds on phone, under 2 minutes on WhatsApp. We don't hide behind chatbots.

Common questions

Why is the price showing in USD?

Kose offers fares in either USD or ZWL — pick your preferred currency in the rider app under Settings → Currency. Drivers see and accept fares in the currency you offer.

What payment methods are supported?

Cash, Visa/Mastercard, EcoCash, OneMoney, InnBucks, and the Kose Wallet. Add a card in Settings → Payment methods; Kose never stores your full card number.

How do I report a problem with a trip?

Open the trip in Activity and tap Get help. Or call us — we have access to your trip details when you call from the registered phone number.

Can I leave a review?

Yes. After every trip, you'll be asked to rate your driver. Tap Add a comment to leave private feedback or compliment a driver by name.

I lost something in a Kose. What now?

Open the trip in Activity and tap Lost item. We'll connect you with the driver. If the driver isn't reachable, our team will follow up the same day.

Drivers

Driver-only support runs on a separate dedicated line. If you're already a Kose driver, call the number in the driver app under Profile → Support. If you'd like to drive with Kose, apply here.

Safety & emergencies

If you're in an active emergency during a trip, hold the SOS button in the rider app. Kose Safety, your emergency contacts and (where supported) local police get your live location in under 10 seconds.

For non-emergencies that need urgent attention — accident reports, lost children on a SafeRun, vehicle breakdowns — call our 24/7 line and ask for the Safety duty officer.

Police: 995 / 999. Ambulance (Harare): +263 242 700 003. Always call these first if life or limb is in danger — Kose Safety follows up after.

Account & data

To delete your account or your data, see Delete your account. We honour deletion requests within 30 days, with the legal exceptions documented in our Privacy Policy.